Forms found on different parts of our website are used for collection of contact information from Users for purposes of order processing, support and responding to requests. Should a User need to change their personal information, they may do so by updating the detail on their account.
Users have the option of calling us or sending us an email about any questions that they may have. We communicate with them and respond to any questions that they might have. We also manage their account and provide any services they request in line with their wishes.
This information is used for billing and order processing. If there is a problem processing an order, we also use the information to contact the User.
Sometimes, we may get testimonials from Users about our services. Some of these testimonials/reviews/comments may contain personal information. Before posting the personal information on our website, we obtain consent via email from each concerned User. Users may contact us in writing at email@example.com to have their testimonials removed. They will be removed in 30 days.
Occasionally, we give our Users the opportunity to participate in surveys or contests. Users that choose to take part in these contests may be requested to provide some personal information. Users can choose to participate in these events hence they can choose to withhold or to disclose this information. The information that we will request may include demographic information, contact information and personal preferences. We may use a third party service provider to conduct the surveys and contests. In such a case, the third party is not allowed to use our Users’ personal information for any other purposes. Users may request to have their information deleted by writing to us firstname.lastname@example.org.
Users can choose to use our referral service to talk to their friends about our website. When this happens, we will ask our Users to provide their friends’ names and email addresses. We will then send an automatic email message to the friend with our User’s personal message via email. This information is stored only for sending this email and tracking the success of the program. Users and their friends may request to have this information deleted in 30 days by sending us an email at email@example.com.
We do not deliberately collect any information from children who have not attained the age of 13.
We keep records of User interaction and the support provided by our agents via email, chat and phone to track account history so that we can be able to serve our Users better. When Users contact us with support requests, they will be requested to provide information that is in their registration information for identification and verification purposes. In the course of provision of support to our Users, we may annotate the registration information with support information disclosed while providing support./p>
Support information could be used to identify Users individually. Sometimes, we may disclose the support information to third party vendors who are contracted to provide the requested support. These third parties could disclose or use this information for marketing purposes or for improving their processes. Unless necessary, we will not disclose support information with information that can identify Users individually to these vendors. During a support request, a User can request us not to disclose support information to third parties. This could limit the support that we provide to Users.
Your personal information is processed relying on the following basis under data protection law:
Because processing is necessary to take steps prior to entering into a contract with you or to perform a contract with you. (e.g. when a User has made a purchase from us, personal information is used for order processing and fulfilment.)
Because we have consent from you (e.g. if you consent to receive marketing information from us, when you add optional information to your profile, or if you contact us with a question)
Because it is in our legitimate interests as an IT provider to maintain and promote our services. We are always looking for ways to know more about our customers so that we can give the best customer experience and the best products. As a result, we use information from our Users to tailor our services to their needs so that our products and offers can be more relevant and more interesting.
We will use Users’ names and email addresses for sending newsletters periodically. These newsletters will have information on our services, promotions and company announcements. We will contact our Users for marketing purposes on the basis that it is necessary for our legitimate interests. Since we respect our Users’ privacy, we send every promotional email with a way to unsubscribe.
When necessary, we will send Users service-related announcements. For example, Users will receive an email when there is a network maintenance. To opt out of these communications, Users can use the unsubscribe link in the email.
To opt out of our email newsletter and promotional emails, Users can use the unsubscribe link in the newsletters or they can email us at firstname.lastname@example.org.
When it is required by law such as to comply with a subpoena or similar legal process;
We may disclose this information to our associated, subsidiary or parent companies so that they can assist our operations or when it is necessary to provide the services;
When we believe that disclosure is necessary to protect User safety, our rights or the safety of others, to investigate fraud or in response to a request from the government; or
When we have the User’s consent to disclose the information to any other third party.
Every once in a while, we may post links or banners from third-party websites, including advertisers. This policy does not govern information collected by these websites when our Users choose to visit them. These sites may know that you clicked on a link or banner on our site.
We highly regard the security of our Users’ personal information. This information is protected during transmission, storage and processing using commercially reasonable standards. However, no electronic storage method or transmission method over the internet is 100% secure. When Users enter sensitive information on our order forms, the information is encrypted using secure socket layer (SSL) technology. Electronic communication such as online chat, email or instant messaging may not be secure unless we advise Users in advance that security measures will be applied before this information is transmitted. Users should make sure that they don’t send confidential information like social security numbers, financial information or passwords on unsecured electronic channels.
We will keep Users information for as long as it is necessary to provide User services and as long as their account is active. Users who wish to have this information removed can contact us at email@example.com. We will keep and use this information for as long as it is necessary to comply with our legal obligations, to enforce our agreements and to resolve disputes. After termination of their agreement with us, Users will not be able to access this information and we may choose to delete it at any time and for any reason.
Users based in the European Economic Area (EEA) may have some rights with respect to their personal information. This includes the right to access, correct and request that their personal information is erased from our systems.
Users can request us to provide access to the personal information they have provided to us. Usually, we will use other means to verify their identity before this request is handled. To access this information, Users should email us at firstname.lastname@example.org. Users having trouble reaching us on the email address above can use any of our customer support channels or they can call us on +31 (0)20-3100-570.
HostingKing B.V. will comply with any of our Users’ requests to exercise their rights as long as the requests are in accordance with applicable law. However, there are a number of limitations to these rights and in some circumstances, we may not be able to comply with these requests. Use the details below to contact us with any questions or concerns regarding your personal information, or with any requests regarding this information. Users are also entitled to raise their concerns with their local supervisory authorities for data protection.
Any concerns can be raised with us or with Privacy trust here.
Should HostingKing B.V. go through a business transition like a sale of all or part of its assets, a merger or an acquisition, our Users personal information will possibly be among the assets that will be transferred. Our Users will be notified via email about any such change in ownership and control of their information.
HostingKing B.V. will be subject to enforcement and investigatory powers of the Federal Trade Commission if need be.