GDPR Compliance

Our Commitment to GDPR

Hostingking B.V. is committed to complying with the General Data Protection Regulation (GDPR). As a company based in the Netherlands, we process personal data in accordance with EU data protection laws.

Data Controller Information

Hostingking B.V.
Joop Geesinkweg 201
1114 AB Amsterdam, Netherlands
Email: dpo@hostingking.com

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access (Article 15)

You have the right to obtain confirmation whether we are processing your personal data and access to that data, along with information about how it is processed.

Right to Rectification (Article 16)

You have the right to request correction of inaccurate personal data and completion of incomplete data.

Right to Erasure (Article 17)

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose.

Right to Restriction of Processing (Article 18)

You can request that we limit the processing of your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.

Right to Object (Article 21)

You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

Right Not to Be Subject to Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing that significantly affect you.

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our service agreements
• Legal Obligation: Processing required by law (e.g., tax records, fraud prevention)
• Legitimate Interests: Processing for business purposes that don't override your rights
• Consent: Processing based on your explicit consent (e.g., marketing communications)

Data Processing Activities

We process personal data for:

• Providing hosting and related services
• Customer account management
• Billing and payment processing
• Technical support
• Service improvement and analytics
• Legal compliance and fraud prevention
• Marketing communications (with consent)

Data Protection Measures

We implement appropriate technical and organizational measures:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Staff training on data protection
• Incident response procedures
• Data Protection Impact Assessments (DPIAs) where required

International Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. After the retention period, data is securely deleted or anonymized.

Sub-Processors

We engage trusted sub-processors to help deliver our services. A list of our sub-processors is available upon request. We ensure all sub-processors meet GDPR requirements through appropriate contractual arrangements.

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

Exercising Your Rights

To exercise any of your rights under GDPR, you can:

• Email our Data Protection Officer at dpo@hostingking.com
• Submit a request through your account dashboard
• Contact our support team

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Data Processing Agreement

For customers who require a Data Processing Agreement (DPA) for their use of our services, please contact us at dpo@hostingking.com. We provide GDPR-compliant DPAs for all our business customers.

Contact Our Data Protection Officer

For any questions or concerns about our GDPR compliance or data protection practices, please contact our Data Protection Officer:

Email: dpo@hostingking.com
Address: Hostingking B.V., Attn: Data Protection Officer, Joop Geesinkweg 201, 1114 AB Amsterdam, Netherlands